Refund & Returns Policy

Effective Date: September 6, 2026

At Woody Interiors, we take pride in the quality and craftsmanship of our home and office furniture. As our products are manufactured and prepared specifically for our customers, we have a no-return and no-exchange policy after delivery.

Please review the following policy before placing your order.

1. No Returns or Exchanges

Once your furniture has been delivered and accepted, we do not accept returns or exchanges due to a change of mind, personal preference, incorrect measurements provided by the customer, or any other reason not related to a manufacturing or delivery issue caused by Woody Interiors.

We encourage customers to carefully review the product details, dimensions, materials, colors, and specifications before confirming an order.

2. Damaged or Defective Furniture

We stand behind the quality of our products.

If your furniture is delivered with damage or has a defect caused by manufacturing, workmanship, or handling on our side, please contact us as soon as possible.

Our team will review the issue and, where applicable, provide repair support at no additional cost.

Depending on the nature of the issue, we may:

  • Arrange a repair
  • Send a technician or representative to inspect the furniture
  • Provide replacement parts where appropriate
  • Take other reasonable steps to resolve the issue

3. Reporting Damage

If you receive furniture that appears damaged, please contact Woody Interiors through WhatsApp as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order details
  • A description of the issue
  • Clear photographs or videos showing the damage
  • Any other information requested by our team

We will assess the reported issue and advise you on the next steps.

4. Issues Not Covered

Repair support may not apply to damage or problems resulting from:

  • Improper use or handling
  • Accidents
  • Negligence
  • Normal wear and tear
  • Unauthorized modifications or repairs
  • Exposure to excessive moisture, heat, or unsuitable conditions
  • Damage caused after delivery by the customer or a third party
  • Incorrect measurements or specifications provided by the customer

Natural variations in wood grain, color, texture, and other material characteristics are not considered manufacturing defects.

5. Refunds

Because our furniture is manufactured and supplied specifically for customers, we generally do not offer refunds after an order has been delivered.

If an exceptional situation arises involving an issue caused by Woody Interiors, our team will review the matter and determine the appropriate resolution.

6. Custom-Made Furniture

Custom or made-to-order furniture is produced according to the customer’s selected dimensions, design, materials, colors, and other specifications.

For this reason, custom-made furniture cannot be returned or exchanged due to a change of mind or preference.

Customers are responsible for confirming their requirements and measurements before production begins.

7. Contact Us

If you have received damaged furniture or believe there is a manufacturing or workmanship issue with your order, please contact us through WhatsApp.

Our team will review your concern and do our best to provide a suitable repair solution.

Woody Interiors
Furniture Manufacturer & Seller

8. Policy Updates

Woody Interiors reserves the right to update or modify this Refund & Returns Policy when necessary. Any changes will be posted on this page with an updated effective date.

By placing an order with Woody Interiors, you acknowledge and agree to the terms of this policy.